Responsible gaming and self-exclusion

General Disclaimer and Notice of Risks

1. The Company (or “we”) is confident that online gambling shall be only a form of entertainment and in any case, shall not be viewed as a way of earning money to live. The Company supports Players (or “you”) who understand this and treat online gambling as a recreation measure.

2. We have developed and published this Responsible Gambling Policy in order to notify you on the adverse consequences of excessive gambling. We inform you about potential risks of compulsive or uncontrolled gambling, the need to prevent underage gambling, and the potential of self-exclusion and other measures of responsible gambling.

Your Consent

3. By using the Website (www.maxicasino.com), you agree on rules described in this Policy and confirm your commitment on the principles of responsible gambling.

Protection of Minors and Parental Control

1. One of the milestones of responsible gambling is to prevent any access of underaged persons to online gambling. Any individual by registering on the Website and creating the Account confirms that the appropriate gambling age (18 or higher if required by the individual’s jurisdiction rules) has been reached by individual.

2. We do not permit anyone under the age of 18 or any higher age as required by the Player’s jurisdiction to utilize any of the services the Company provides via Website. We reserve the right to verify any Player’s age and suspend any Player’s Account until information verifying legitimate age is provided. If the appropriate age is not confirmed, we reserve the right to exclude any Player from its services.

3. If any individual under the legitimate age is found to be using the Website, its winnings forfeited and the case may also be reported to the police. The same will apply to any individual who is underage and plays on the Website with someone else´s stolen identity.

4. We also wish to instruct any Players who has minor living with them to:

Install and maintain reputable filtering and controlling software whether of general nature (such as NetNanny, CyberPatrol) or anti-gambing ones (BetBlocker, GamBan).
Do not save Player’s login details so that anyone using the computer can access the Website.
Restrict minors’ access to any identity or financial documents.

Responsible Gambling Principles

5. The Company’s Players are the most important part of the business. We are well-aware that some Players face huge problems while keeping control over their gambling activities and bankroll.

6. To help you control your wagering, we urge you to keep in mind the following principles:

Do not borrow money to make bets, either from friends & family or financial institutions as this could lead to adverse financial implications.
Remember that online gambling is just a leisure activity and should not be considered a way of making living so turning online gambling into a source of income is a dangerous path.
Please gamble only the amount of money you can afford to lose and without which you can normally live.
Decide on loss budget before making bets and adhere to it.
Keep track of money and time you spent on online gambling.
Do not play while in stress, intoxication or depression.
Do not try to cover your losses by making more bets.
Alternate online gambling with other form of leisure or take frequent breaks.
Make use of self-limitation tools.
If you feel that you are getting in trouble with gambling, use self-exclusion or opt-out measures and immediately contact us or any problem gambling support organization.

Identify Your Problems with Gambling

7. In order to assess whether you already have some issues with online gambling, please answer the following questions:

Do you stay away from work and study to gamble or have you ever spent your time at work or college for gambling at an online casino?
Have you neglected the wellbeing of your family for the sake of gambling?
Have you ever had to sell your property or borrow money to keep gambling?
Have you ever lied to cover up the amount of money or time you have spent gambling?
If you lost in a game, do you feel you must try and win back your losses as soon as possible?

8. If you have answered “yes” to at least one of the questions above, the Company urgently recommend you get in touch with the specialized communities or organizations.

9. The Company also encourage you to, in addition to answering questions below, make self-assessment to understand if you have gambling problems, using one of the following tools:

GamCare self-assessment tool: https://www.gamcare.org.uk/understanding-gambling-problems/self-assessment-tool/
Gamblers Anonymous bliz: http://www.gamblersanonymous.org/ga/content/20-questions.

10. Whenever you identify any problems with gambling, you could use any of the responsible gambling measures offered by us

Responsible Gambling Measures

11. To keep your gambling activities under control, we encourage you use the following self-protection mechanisms on our Website:

Self-exclusion. If you wish to use temporarily self-exclusion, you shall contact us as outlined below and specify a period of time during which you want to be excluded from any gambling activities on the Website. You may request self-exclusion for periods of 1,3,6, 12 month/s or permanent. Once your Account has been self-excluded, you will not be able to re-activate the Account until the determined period is expired. Once the self-exclusion is lapsed, you will be able to resume use of your Account after requesting re-activation from our support service. You can also opt for an indefinite self-exclusion, without any timeframe. Once activated, you will be able to request re-activation of your Account but we can refuse re-activation without justification.
Cool-down period. To help you stay in control, we encourage you to take frequent breaks from gambling by setting up a so-called cool-down period. This option will allow you to freeze any possibilities to use the Website and your Account for a short time - between 1 hour to 48 hours. When the cool-down period is activated, you are still allowed to log in and withdraw your balance but no deposits, betting or gambling can be made.
Deposit limits. You can set up a period between 24 hours till one week during which the amount of deposit you can make will be limited by the amount as guided by you. Within this period, you cannot increase the limit but are free to decrease them.
Betting limits. Similar to deposits, you can set your own limits to help control the size of the bets you make during the period between 24 hours to one week. Within this period, you cannot increase the limit but are free to decrease them.
Losses limit. Except for deposit and betting limit, you can set up the amount which you can afford to lose during certain time.
Time session limit. You may also choose to impose a time limit of your gambling sessions.
Your gambling history. To realize a scale of how much you bet, you can check a full history of transactions, withdrawals and deposits.
Seek external help. Except for using our own tools, you always can address your issues with problem gambling organizations offering support and counseling such as Gambling Anonymous or Gambling Therapy.

12. You may request any measures outlined in the clause 11 via email: [email protected]. Please be aware that responsible gambling requests made through our chat function will not be handled. Instead, a customer support agent will guide You to our customer support email service. Failure to send an email to our [email protected] may result in inability to ensure implementation of the responsible gambling measures.