Terms and conditions

Last updated: 30 April 2024

Introduction
1. These Terms and Conditions (“T&C”) are a binding legal agreement between you as a user of www.maxicasino.com (“You” or “the Player”) and us (“Agreement”).
2. These T&C apply to the usage of the games and other gaming content through www.maxicasino.com (“Website”) through related enabling internet, mobile or other platforms by you.
3. By using the Website, you signify that you have read these T&C, agree with these T&C and accept them as well as our privacy policy set at www.maxicasino.com. If you do not agree with any provision of these T&C you must use or continue to use the www.maxicasino.com.
4. Please make sure you fully understand the contents of this T&C. If you have any doubts about any of your rights and obligations resulting from entering into this agreement, please consult legal counsel in your jurisdiction. Certain countries have constitute gambling illegal and certain do not particularly address regulation of gambling sphere. Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
5. It is entirely and solely your responsibility to enquire and ensure that you do not breach applicable law by participating in the games and other gaming content on the Website. In case you have any doubts regarding legality of games and/or use of Website in your jurisdiction please contact a legal advisor in your jurisdiction of residence.
6. We do not intend for anyone to use the games and other gaming content and/or the Website where such use is illegal. The availability of the games and other gaming content and/or the Website does not constitute an offer or invitation by us to use the Games and/or the Website in any jurisdiction or place in which such use is illegal.
7. We have the right to modify and amend this T&C at any time with or without notice. The version of this T&C is last updated on the date specified above, and will be valid until a new version is in place. We will provide You with a new version of these T&C once any changes will be implemented by making available the most recent version of these T&C on our Website. The new version of T&C will become effective from the moment of its placement on the Website. Please reassure that You properly read the T&C prior to each of your “Log in” to your account on the Website or use the services on the Website. If You do not agree to the updated T&C, You must not use the Website. In the latter case You will be able to close your account following the established procedure.
8. By accepting this T&C as described above you fully agree to be bound by the terms and conditions contained herein and as may be amended by us from time to time.
Definitions
1. “Account” or “Playing Account” is a profile which you may create or have on the Website.
2. “Account Holder” or “Player/Client/you” is an individual having a contractual relationship with Company by creating an account on the Website.
3. “Account Balance” is an amount of money or other currency unit on your Playing Account.
4. “Applicable Law” when using the Games through the Website each Player should comply with his/her local law regulating the online gaming and related spheres.
5. “Betting Rules” or “Sportsbook Rules” are rules of sport events, which are inseparably linked to following General Terms and Contitions.
6. “Bonus Balance” is an amount of extra money on your Playing Account.
7. “Card” refers to all types of cards with a function of “payment”, “charge”, “debit”, “credit”, “virtual” and/or similar.
8. “Client Application” shall mean the web browser application opened by the Account Holder in order to use the Company’s services.
9. “Company”, “We” or “Us” is Oddcraze N.V., Curacao entity with registration number 163263 which is licensed and regulated under the laws of Curacao (License No. 8048/JAZ issued to Antillephone N.V.) The payment agent of Oddcraze N.V. is Cindly Limited, a private limited liability company, incorporated in Cyprus, registration number HE458630, having its registered address at Aglantzia 21B, Floor 2, Flat 1, Aglantzia, 2108, Nicosia, Cyprus.
10. “Contract” is the contractual relationship between Company and an Account Holder and shall be constituted under and governed by these T&C.
11. “Customer Support” is a range of consumer services which serve for client support and correct use of Website.
12. “Financial Institution” is a bank and/or other institution regulated by an applicable domestic financial services act or similar.
13. “Force Majeure” refers to any occurrence or condition beyond one’s reasonable control which leads to a delay or default in the performance of the affected party’s contractual obligation and shall, for the purposes of the Company’s Rules, include Acts of God, government restrictions (including the denial or cancellation of any necessary license where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, and/or any other cause beyond the reasonable control of the party whose performance is affected.
14. “Games” are gambling games, which are available on the Website.
15. “Inactive Account” is an Account which has not recorded any log-in and/or log-out fora period exceeding 12 consecutive months.
16. “Intellectual Property” are all trademarks, service marks and trade names as well as images, graphics, text, concepts or methodologies found on the Website, the Client Application and the materials contained therein are the exclusive property of the Company and/or Company’s suppliers and partners. The Account Holder is not entitled to exploit or otherwise use any Intellectual Asset for whatever purpose without the authorization by a Company, except for what is allowed by law.
17. “Live Event” is a sports event which is held in the form of an online live stream.
18. “Payment Solution Provider” is an intermediary acting as a payment agent for various different payment methods.
19. “Prize” or “Bonus” is an amount, a bonus or a reward that can be won by the Account Holder.
20. “Services” are the gaming and betting offers provided by a Company to the Account Holder through the Website.
21. “Software” shall mean all software used by a Company to offer and/or operate the Services and/or run the Client Application.
22. “Website” is the internet gateway accessible through the internet address www.maxicasino.com through which the Services are provided to the Account Holders. The Website is owned and operated by the Company.
T&C
1. By agreeing to these T&C, you are bound by these T&C and by Privacy Policy, Know You Customer (KYC) Policy and Responsible Gambling Policy which shall form and integral part of these T&C. If there is any inconsistency between these T&C and any document incorporated by reference, these T&C will prevail.
2. If we make amendments to these T&C, it shall be your sole responsibility to check for any amendments, updates and/or modifications. Your continued use of the Services and Website after any such amendment to T&C will be deemed to be your acceptance and agreement to be bound by of such amendments, updates and/or modification to these T&C.
3. These T&C apply to both wagering sports and the use of casino-style games accessible through the Website.
4. These T&C come into force as soon as you complete the registration process, which includes checking the box accepting these T&C and successfully creating an Account. By using any part of the Website following Account creation, you agree to these T&C.
5. These T&C may be published in several languages for informational purposes and ease of access by Players. The English version is the only legal basis of the relationship between you and us and in the case of any discrepancy with respect to a translation of any kind, the English version of these T&C shall prevail.
Privacy of User’s data
1. Information that you provide to a Company will be kept confidential and otherwise processed in accordance with our Privacy Policy. By agreeing to these T&C, you agree that you have read, understood and agree to be bound by Company’s Privacy Policy.
Site usage policy
1. The Company does not bear any responsibility for any losses or damages claimed as resulting from the use of Website or from its content. This provision equally applies to the use or misuse of the content of the site by any person, inability to access the site or use it, to delay in functioning or transmission of data, failures in communication lines, any errors, misprints or omissions in the content of the site.
2. The Company monitors traffic of its Website actively, and reserves the right to block access in cases of any suspected activity.
Accounts’ Rules
1. Registration and Account creation
  1. An individual cannot participate in a game for money unless that individual is an Account Holder. To be registered as a Player, an individual must register personally and submit an application for registration. The following information must be provided;
    1. date of birth and provide valid identification showing that the Player is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence (identification documents which must be submitted include: copy of a valid identity card, passport or driving license);
    2. Player’s first and last name;
    3. Player’s full residential address;
    4. Player’s valid email address;
    5. a username and a password.
  2. You can only use the Website and/or participate in the Games if you are of the legal age as determined by Applicable Laws and it is legal for you to participate in the Games according to Applicable Law in the jurisdiction of your residence. Minors cannot register as a Player and cannot be an Account Holder. We reserve the right to request additional proof of age and perform additional checks in order to verify the information provided. An Account may be suspended until satisfactory proof of age is provided. If no proof of age is provided, we can close your account without notice.
  3. An individual applying to become an Account Holder furthermore warrants and represents;
    1. to be a physical person (a legal entity will not be accepted as an Account Holder);
    2. not to be a resident of USA, Netherlands, France, United Kingdom, Australia, Spain, Austria, Comoros, Germany, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin and Curacao), all FATF Blacklisted countries (such as Iran, North Korea etc.) and sanctioned countries, any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) (please be aware of particular country exclusions for different categories of games); we reserve the right to block the access to the Website from the mentioned countries and any other countries at our sole discretion;
    3. not to be a professional player in any sport, competition or league where the Company offers betting;
    4. not to be restricted by limited legal capacity;
    5. not to be acting on behalf of another party;
    6. not to be classified as a compulsive problem gambler, and/or be included (whether voluntarily or involuntarily) on any register or database of excluded Players;
    7. not to be depositing monies originating from criminal and/or other illegal activities;
    8. not to be depositing monies through a Card which the Account Holder is not authorized to use and/or utilizing a Card in a jurisdiction in which betting and gaming are prohibited;
    9. not to be conducting criminal activities whereby the Website and/or the Company is directly or indirectly involved;
    10. not to use the Services if it is illegal in his/her country of residence or otherwise restricted for him/her to open a gaming account, purchase or use services from the Company and/or otherwise participate in the games offered. It is the Account Holder’s responsibility to ensure his/her use of Website and Services is legal;
    11. not to find the Website or the Services offensive, objectionable, unfair, nor indecent; and
    12. to update his/her Account details within 30 days in response any changes of .: first and last name, country of residence, valid email address and phone number
    13. not to use of any software, hardware or any other technical solution that bypass restrictions on gambling websites (including Website) in state of your residence, location.
2. Client’s Account Management
  1. All winnings will be held for the use of your Account following confirmation of the relevant result.
  2. Any amounts which are mistakenly credited as winnings to your Account remain the property of the Company and will automatically be transferred from your Account upon the error being detected. Any winnings mistakenly credited to your Account yet withdrawn by you will constitute a debt owed by You to the Company in the amount of such wrongfully attributed winnings.
  3. Payment of any taxes, fees, charges or levies that may apply to your winnings under any applicable laws shall be your sole responsibility.
  4. You are allowed to have only one Account. If you attempt to open more than one Account, all of your Accounts may be blocked, suspended or closed and any funds credited to your Account/s will be frozen.
3. Account Balance
  1. Website’s calculations of your Account Balance, Bonus Balance and amounts owed by you under these T&C will be final and, in the absence of any manifest error, will not be subject to amendment based on enquiry, external auditing or investigation.
4. Cancellation, Suspensions and Closure of an Account
  1. Without restricting Company’s ability to rely on other remedies that may be available to Company, the Company may suspend and/or terminate your Account, cancel any outstanding bets and/or confiscate any or all funds in your Account at our absolute discretion if we:
    1. suspect that you are engaging in money laundering, illegal or other fraudulent activity while using our Website; or
    2. suspect that you are depositing funds which have been obtained unlawfully or in a clearly and seriously debase manner; or
    3. obtain evidence that you are part of a betting syndicate where several parties are involved in placing bets in order to evade the T&C or any other rules of Company; or
    4. We determine that you are using any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the Website, the casino games, the sportsbook and betting information or any transactions offered on the Website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defeat our systems; or
    5. We determine that you are colluding or attempt to collude with other players in order to defraud us or our customers;
    6. we determine that you are breaching any term of these T&C;
    7. We determine that you are acting in a manner that is detrimental to the conduct of Company’s business.
  2. We reserve the right to close your Account and refund the balance of your Account without further explanation. Subject to any provision of these T&C to the contrary, outstanding bets will ordinarily be honored. Further, we retain the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavor to provide you with such notice as we deem practicable.
  3. If you wish to close your Account, you may do so at any time by contacting Customer Support in written form via email. The effective closure of the Account will correspond to the termination of the legal agreement between us based on these T&C. If the reason behind the closure of the Account is related to problem gambling, you shall indicate this in writing when requesting the Account closure.
  4. If you do not use your Account which has deposited funds in it, for 12 months you will receive a notice from us. If you do not use your deposits within 1 month following our notice, we reserve the right to deduct monthly administrative costs from the deposits remaining in your Account. The administrative cost is 15% monthly from the deposited funds remaining in your Account.
KYC & AML
1. We are committed to have procedures in place for the prevention of money laundering, terrorism financing, fraud and other illicit purposes by using our Website. Our rules aim to comply with the rules and guidance’s contained in the following laws, namely the National Ordinance Penalization of Money Laundering (NOPML), the National Ordinance on the Reporting of Unusual Transactions (NORUTO), the National Ordinance on Identification of clients when Rendering Services (NOIS), Directive (EU) 2018/843 as amended and the FATF/CFATF recommendations.
2. In an effort to be compliant with the applicable rules and regulatory standards, we deploy some anti-money laundering procedures and know your customer is one of them.
3. By using the Website, you agrees on rules described below and authorizes us to conduct various checks at our sole discretion or if required by third parties in order to verify player’s identity and contact information.
4. To make use of the services on the Website, player shall be personally registered and has an account on the Website.
5. Upon registration, you will be required to provide the following information for the purposes of identification:
  1. First (given) and last (surname) names.
  2. Date of birth.
  3. Address.
  4. Contact email.
6. Any and all personal information provided by you during account opening must be accurate, correct and complete. If some of this personal information change, you undertake to notify us without delay, but not later than 5 days from any such change in the personal information of the change and provide changed information.
7. You should immediately inform us in case he becomes a politically exposed person (PEP). In this case, such player will be subject to an enhanced verification procedure.
8. You might be required to pass verification procedure at any time for security check reasons, among other in any case among other in any case when a single player’s transaction deposit or withdrawal or aggregate amount of these transactions within preceding 30 days is over EUR 2000. We also reserve the right to carry out verification of a your identity even if mentioned deposit threshold has not been reached, namely in the following cases:
  1. when you request withdrawal (pay-out);
  2. in other cases, during registration or ongoing monitoring of your activity when such verification is, at our sole discretion, deemed to be necessary.
9. Verification means that we will check information submitted by you during registration against some personal documents.
10. During verification, player will be required to provide one of the following documents:
  1. Passport (first page).
  2. Local ID (front and back).
  3. Confirmation of address (utility bills such as for gas, electricity not older than 3 months).
  4. Selfie with a passport or ID.
11. In certain cases, where according to our internal risk management system player is considered as medium- or high-risk customer or such verification is required by the our partners (software providers, payment institutions), we may ask you to provide additional documents for verification such as:
  1. driver license;
  2. additional recent proofs of address;
  3. bank statements;
  4. copies of bank cards used for the topping-up the account;
  5. payment documents;
  6. other documents confirming the lawful possession and legal origin of the funds.
12. Documents should be provided in the format of high-resolution color photo. Scanned versions are not allowed. Document pages should be fully visible.
13. Documents shall be provided by a player within 2 days after receiving verification request unless other term is indicated in the request.
14. Verification process usually may take up to 5 business days, in rare cases more than 5 business days.
15. We reserve the right to cancel any bets as well as winnings, block/close account, exclude you from participating in games, retain payments and report you to the authorities in charge if:
  1. Any information submitted by you turns out to be incorrect or incomplete.
  2. If there are discrepancies between data stated during registration and data indicated in verification documents.
  3. If you do not provide documents for verification purposes or such documents are incomplete or incorrect.
16. In addition, we have the right to refuse any account registrations or to block and/or cancel any account for any reason whatsoever at any time at its sole discretion and without prior notice.
Deposits, bets and withdrawals
1. Deposits
  1. To play for real money, you need to fund an account (make a deposit) with one of the methods presented on the Website. The player warrants that deposited funds are not originated from criminal unauthorized activities
  2. Deposits can be made in a number of different currencies depending on a your registration country and currency and the options available to will be shown on the website at the time of making deposit.
  3. We are not financial institution does not pay interest on deposits or winnings and does not protect deposits or wining with banking insurance system. Account is not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. Neither we are currency exchange.
  4. All transactions on accounts are processed in the currency chosen by you for a particular type of activity on the Website. Accordingly, the crediting of winnings and the subsequent pay-out shall be processed only in the currency in which the bets on sports and other events were placed.
  5. You are only permitted to use payment methods of which he is the account holder. Use of any payment methods belonging to the third parties are prohibited. Deposits must be made from a personal account and not from business account. If any deposit is made using prohibited payment methods, we reserve the right to consider such deposit as invalid and therefore any winnings arising from that deposit will be voided.
  6. In case any funds were mistakenly transferred to the account, you must notify us immediately. If you fail to do so, any winnings arising shall be deemed invalid, and all bets may be deemed void regardless of the delay between the time an error occurs and the time it is detected.
  7. You can only deposit funds with an intention to use them to place bets. If deposits to an account are made for any other purpose, other than playing with the use of Services, we reserve the right to cancel any deposit and collect all costs incurred during the processing of the deposit from you, suspend or close account and may be required to report this to the relevant authorities.
  8. You cannot make chargebacks, reversals or cancels to the Account. Any losses in case of such activities will be borne by the player.
  9. You agreea that deposits will be handled by us directly or through a payment provider or any other third party.
  10. We reserve the right to carry out additional KYC verification procedures for any deposits regardless of the amount. Mandatory additional KYC checks will be done on case aggregate amount of deposits exceeds EUR 2000 within preceding 30 days.
2. Placing bets
  1. Bets shall be accepted in the amount not exceeding the current balance on the account. We do not accept any bets or provide services to customers on credit. All bets must be confirmed with funds existing in the Account.
  2. If you don not have sufficient funds in account, you will be unable to place a bet. Monitoring the account, balance and amounts necessary for making payments, fees and charges withdrawn during deposit is your responsibility.
  3. You may only bet up to the lesser of (i) the amount held in the account or (ii) any applicable limits. We will determine in its discretion what the minimum and maximum bet selection is for each bet and if he is not within these limits then this will be made clear on the Website at the time you place the bet.
  4. We will not be responsible under any circumstances if you place a bet or play a game and has not fully understood the terms or how it is operated.
  5. By using the Website, you acknowledges that you are fully responsible for any losses you could make. In relation to gambling losses, you shall have no claims whatsoever against the Company, its affiliates or any respective directors, officers or employees.
  6. All winnings credited to the Account may be used for placing further bets or may be withdrawn.
  7. You are required to bet only on your own behalf. Recurring bets containing the same selections from one or more Players can be recognized as invalid and get canceled by the Company. Even after the official outcome of such bets is known, in cases when the Company is confident that Players have acted in collusion or as a syndicate, or suspicious bets have been made by one or more Players in a short period of time, such bets may be considered invalid and get canceled by the Company.
  8. Withdrawals
    1. All withdrawals shall be processed in accordance with the following withdrawal policy.
    2. All fiat currency withdrawals shall be processed in accordance with our withdrawal policy.
    3. Fiat currency withdrawal may take up to 3 working days from the moment they are approved depending on payment service provider
    4. We reserve the right to carry out additional KYC verification procedures for any withdrawals regardless of the amount. Mandatory additional KYC checks will be done on case aggregate amount of withdrawals exceeds EUR 2000 within preceding 30 days.
    5. If differences are found between the actual data and the data provided by you, we reserve the right to make a refund for all bets and refuse to pay out winnings unless they prove the identity and accuracy of entered data.
    6. Players who wish to recover funds held in a closed, locked or excluded account are advised to contact our Customer Support.
    7. For fiat withdrawals, we reserve the right to require 1x wagering of the amount equivalent to the previous deposit before accepting a withdrawal request.
    8. You acknowledge that the funds in your Account are expended immediately upon placing a bet and Company does not provide return of goods, refunds or retrospective cancellation of your Account.
    9. In case of a large withdrawal request, we reserve the right to pay back no more than EUR 2500 per week until the full amount is settled.
    10. The Company reserves the right of funds’ withdrawal using a priority for itself method of payment for winning Players (including credit/debit card or to the Player’s bank account).
    11. Note that your bank or payment service provider may charge you additional fees for deposits, withdrawals of currency conversion according to their terms and conditions and your agreement with such provider.
    12. Note that some payment methods may include an additional fee. In this case, the fee will be clearly visible for you in the cashier.
Live Chat
1. As part of your Website’s usage we may provide you with a live chat facility, which is moderated by a Company and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on the facility. Your use of the chat facility should be for recreational and socialising purposes.
2. We have the right to remove the chat room functionality or immediately terminate your Account and refund your Account balance if you:
  1. make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
  2. make statements that are abusive, defamatory or harassing or insulting;
  3. use the chat facility to advertise, promote or otherwise relate to any other online entities;
  4. make statements about us, or any other Internet site(s) connected to the Company that are untrue and/or malicious and/or damaging to us;
  5. use the chat facility to collude, engage in unlawful conduct or encourage conduct we deem seriously inappropriate. Any suspicious chats will be reported to the competent authority.
3. Live Chat is used as a form of communication between Company and you and should not be copied or shared with any forums or third parties.
Displaying Data
1. The Company is not responsible for the accuracy, completeness and timeliness of the proposed information services.
2. We make every effort to make the information on events (such as results, the time of a game and the statistics of teams /players) be correct. However, this information is displayed only for informational purposes. We are not responsible in case of any errors in this data.
3. We are not responsible and does not accept any claims regarding the accuracy of the translation from foreign languages of team names and the names of the players.
4. Incorrectly indicated date of the conducted match is not a ground for cancellation of the bet.
5. If the match began from the moment at which it was previously interrupted, and in the line that was not stipulated, the bets are refundable.
Bonuses and Promotions
1. All promotional offers are intended for recreational Players and we may in its sole discretion limit the eligibility of Players to participate in all or part of any promotion.
2. We reserve the right to inform you about special promotions and new products by telephone and e-mail.
3. We reserve the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
4. Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a Player or group of Players, which due to a deposit bonus, enhanced payments, free bets, risk free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bet bonus and risk free bets or void any bet funded by the deposit bonus. In addition, we reserve the right to levy an administration charge on the Players up to the value of the deposit bonus, free bet bonus, risk free bet or additional payment to cover administrative costs. We further reserve the right to ask any Player to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet, risk free bet or offer to their Account.
5. If You use a deposit bonus, no withdrawal of your original deposit will be accepted before you have reached the requirements stipulated under the terms and conditions of the deposit bonus.
6. You acknowledge and understand that separate terms and conditions exist with respect to promotions, bonuses and special offers, and are in addition to the T&C. These T&C can be set forth in the respective content page on the Website, or have been made available to you personally, as the case may be. In the event of a conflict between the provisions of such promotions, bonuses and special offers, and the provisions of these terms and conditions, the provisions of such promotions, bonuses and special offers will prevail.
7. You must use all bonuses and/ or bonus programs within 48 hours from receiving the bonus on your Account. When a bonus and/ or bonus program have not been used within 48 hours of receiving it, we reserve the right to cancel any such bonus and/ or bonus program and may deduct the bonus or bonus-like reward or free spin immediately after the lapse of the 48 hours period.
8. Promotions may be published in several languages for informational purposes and ease of access by Players. The English version is the only legal basis of the relationship between you and us and in the case of any discrepancy with respect to a translation of any kind, the English version shall prevail.
Responsible Gambling
1. Our rules on the responsible gambling and self-exclusion are outlined in Responsible Gambling Policy available by the link on the footer. By agreeing to these T&C, you agree that you have read, understood and agree to be bound by the Responsible Gambling Policy.
Intellectual Property
1. All content presented on the Website, including but not limited to text, logos, graphics, images, button icons and software is either owned or licensed by the Company. It is forbidden to copy, print and/or download any portions of material published on the Website unless expressly permitted by a Company.
2. All trademarks presented on the Website, including, but not limited to trade names and other symbols are protected by international trademark laws. It is strictly prohibited to use them by any way without the prior written consent of a Company.
Limitation of Liability
1. You enter the Website and participate in the games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
2. You accept that we do not warrant that the software, Games and the Website are:
  1. fit for their purpose; or
  2. free from errors; or
  3. will be accessible without interruptions.
3. Save for situations expressly stipulated in these T&C, we shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
4. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
5. We reserve the right to declare a wager void, partially or in full, if we seem it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software. We shall not be liable to you whatsoever for any unrealised winnings as a result of voiding a wager in this scenario. Refunds are given solely at the discretion of the our management.
6. You hereby agree to fully hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
7. Any failure or delay in performance by us in respect of its obligations of service shall not be deemed a breach of its obligations to you as customer if such failure or delay is deemed by us to be caused by force majeure, which shall include but not be limited to flood, fire, earthquake, or any other element of nature, act of war, riots or terrorist attack, public utility electrical failure, lockouts and strikes, delays or disruptions of the Internet and telecommunications networks caused by human or nature factor, or any other such event beyond the reasonable control of a Company.
8. We will not accept any liability for any consequences arising out of any such force majeure events.
Complaints and dispute resolution
1. If you are unsatisfied with any aspects of the Website’s operation or have any other complaints regarding gambling experience, you should first try to resolve the issue with the Company’s support team on an ongoing basis via chat. An advisor will log your call/message, investigate your enquiry and respond to it.
2. During the internal process all communications may be recorded. If the contents of these communications are disputed, we will consult these records and they may be key to the ultimate decision.
3. We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint or dispute with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so
4. Notwithstanding anything to the contrary in this section, you undertake to comply with the following obligations:
  1. to notify the Company within 7 calendar days after the session date, that he disagrees, as а complaint, with the outcome of а specific game of chance;
  2. to notify Company within one (1) calendar month after the session date, that he disagrees as a complaint with any other matters, not directly related to the outcome of а specific game of chance, however, in relation to his account, such as but not limited to matters of pay out, suspension and the calculation of bonuses;
  3. to refer any unresolved disputes to a binding out of court dispute resolution, arbitration or court proceeding of the applicable jurisdiction within three hundred and sixty-five (365) days after the session date.
5. All claims which you may have are personal, non-transferable and not subject to assignment or transfer of any kind nor inheritable.
6. If the question is not resolved by chatting with support team, the player shall address his complaint on the Website to [email protected]. Such complaint may be filed only within 7 calendar days following the date when the basis for the complaint arose. If filed latter, the Company still can consider complaint but is not obliged to do so (unless otherwise is directly stated in this section).
7. The Company will take its best efforts to provide with a full and detailed response with regard to the complaint, within 60 business days from the date of the submission of the complaint, However, this term could be extended in the following cases:
  1. If the questions raised in the complaint is of complex nature which requires the Company to make more deep investigation. In this case, the Company will notify approximate term of resolution.
  2. If the questions raised in the complaint requires additional information. In this case, the period of 60 days will be extended until all necessary information is submitted.
8. It is player’s obligation to provide within complaint clear and comprehensive information about identity and all relevant information concerning the complaint. If any additional information is needed, the Company will request it immediately however it will prolong response time.
9. In case of any disputes which concern results of real-life gambling-related events, such as sport events, the Company decision will be based only of official sources of information regarding such sport events. Any information provided by other companies will not be taken into account or considered.
10. In case of any disputes which concern the outcome of games of chance, the Company decision will be based on the information from its back office which has absolute evidential priority. Any other sources of information will not be considered.
11. The Company undertakes:
  1. not to transfer any claims of the player or elements related to such claims as, however, not limited to: accounts, credits, funds, winnings and entitlements:
  2. to resolve the Complaint by means of non-binding and voluntary mediation;
  3. to refer any unresolved disputes to a binding out of court dispute resolution, arbitration or court proceeding of the applicable jurisdiction.
12. All disputes with the Company about any operational matters such as payout, a blocked account, a delay, broken features and so on shall be first taken up with the Company using method described above.
Applicable law and jurisdiction
1. These T&C shall be governed by the Laws of Curacao. Any disputes arising out of these T&C shall be determined by courts of law in Curacao.
2. You acknowledge that, unless stated otherwise, the Games are organised in Curacao and your participation in these Games takes place within the aforementioned territory. Any contractual relationships between you and us shall be deemed to have been entered into and performed by the parties in Curacao, at the registered address of a Company.
Miscellaneous legal aspects
1. We state explicitly that bet placement and betting organization, as well as participation in sports betting, multiplayer poker, game in casinos and games like lottery may be restricted by law or even prohibited in some countries. Such restrictions or prohibitions may be imposed even if the we obtained the necessary permission (license for betting or organizing gaming) to place bets and betting organizations.
2. You should note that if the placement of bets or participation in sports betting, multiplayer poker and games such as lotteries is prohibited or permitted only under certain conditions, which are not followed, the responsibility for any damage caused by this rests solely with you.
3. You must also take note that we are not required to provide you with information, instructions and warnings in a wider range than in the present paragraph. In particular, we are not liable for damages suffered by you due to the violation of the relevant legislative prohibitions functioning in your country.
4. You should register on one of the Website according to your country of residence. By rating or participating in the games, you confirm that you have reached the lowest age of consent limited by law of his country, and confirms his/her capacity to enter into the agreement with us. In case of non-fulfillment of these requirements the your Account will be closed and necessary measures will be applied.
5. Legal relations between you and us are a subject to laws of Curacao and are regulated by it with the exception of the appropriate legal rules of international private law. The place of performance of all obligations at betting and gaming, as well as at the appropriate bets, is Curacao.
6. The Company expressly states that it does not provide Players with any advice (consultation) on tax matters and/or legal matters.